We hope you will be happy with any product purchased in our shop but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Any item may be returned for any reason within 14 working days from the date of delivery so long as it remains in a re-salable condition. If the product is damaged or faulty we will also refund the price of return postage and any delivery costs for replacement of the item to the purchaser. Please note that, with the exception of faulty merchandise, we cannot exchange or accept the return of items, which are not in a re-salable condition. Please keep all packaging and return the goods as they were received by you.
Please note that we are currently delivering within the UK and other countries of the European Union (please set your delivery as "Mainland Europe").
If you have any queries about delivery charges to other countries please email us at firstname.lastname@example.org and we will provide you with a quote and estimated delivery time.
Our rates for packaging and delivery within the UK are:
Standard delivery within the UK is £5.00
Special Delivery via Royal Mail £8.25, please note that it requires signature.
Please ensure to click the correct delivery option at the check out.
Majority of orders are dispatched by Royal Mail and larger packages (over 300x300x300 mm) might be a subject to Parcel Force Delivery.
We aim to get your parcel dispatched as quickly as possible and usually in 3-4 working days, in case of any delays we’ll always contact you.
Please remember to allow extra time during our busy periods, like Christmas, sale days, bank holidays and be sure to note if your order is urgent so we can try our best to meet your deadline in order to ensure that please leave us a message at the check out page.
Please note that the deadline for postage for Christmas 2014 is 20 December.